General Cancellation Policy
Effective from 1st January 2018. Please note these ‘Terms and Conditions’ may be subject to change without notice.
1.1. Before booking onto a programme, please ensure you have read the course/programme content, to ensure the programme will meet your professional development needs and that you are able to meet pre-requisites, where stated.
1.2. Upon receipt of your booking confirmation (per email) or filled in booking form, and subsequent payment your place(s) will be confirmed.
1.3. Important note: KulturAgenda’s acceptance of your booking brings into existence a legally binding contract between us on these terms and conditions. Any term sought to be imposed by you in any purchase order or correspondence will not form part of the contract.
2. Payment Terms
2.1. The Participant is liable to KulturAgenda for the programme fees. The programme fees are due on the day of submission of the application, or, if an invoice for the programme fee is requested by the participant at the time of submission of the application, within 14 days after the date of such invoice issued by KulturAgenda (except early bird bookings where programme fees are due at the exact deadline). If an application is rejected by KulturAgenda after payment of the programme fee, the fee as paid will be refunded in full.
2.2. If the Course Fees has not been received by KulturAgenda in full by the due date, the Institute may exclude the Participant from the programme.
2.3. At this point KulturAgenda accepts payment from individuals and organisations by bank transfer only. A payment in cash at the location is only possible when this is specified in the programme.
2.4. All payments must be made in Euros and are inlcusive of 19% VAT (German Sales tax). Any currency conversion costs or other charges incurred in connection with the payment are to be paid in addition to the programme fees. No deduction from the programme fees for such costs or charges may be made.
3. Cancellation and Amendment of Courses
3.1. Some programmes have minimum required attendance levels and KulturAgenda reserves the right to cancel or postpone the programme if the minimum required number of participants has not been reached
3.2. KulturAgenda reserves the right to
3.2.1. Change the course content and structure
3.2.2. Change the programme venue
3.3. KulturAgenda will endeavor to inform participants about cancellations, postponements and amendments to the programme with as much notice as possible.
3.4. If the programme is cancelled by KulturAgenda, course fees received will be refunded in full.
3.5. If the programme participation is cancelled by the participant the following rules apply unless otherwise stated in the course outline:
|Calendar days notice before the start date of the programme/event||Cancellation Fee|
|30 calendar days or more||50 € (exc. VAT) administration fee|
|Between 15 and 30 calendar days (inclusive)||50% of registration fee|
|Between 1 and 14 calendar days (inclusive)||No transfer available. No refund given.|
|Failure to attend||Treated as late cancellation and no fee will be transferred|