Monthly Archives: October 2017

Connected Audience Conference 2017 – Documents and Materials

 Day 1 – Thursday, 14. September Documents and Materials
Welcome & Introduction
Christian Waltl (AT), KulturAgenda
Sasha Palmquist (US), Institute for Learning Innovation
Peter Keller (DE), Director General, ICOM
Key Note: Oona Strathern (IE)
What does an increasingly individualised society mean for cultural institutions?
Oona Strathern (PDF)
170914-02-oona_strathern (Audio)
Get connected – Sharing Stories
Mela Maresch (AT) & Kersten Kloser (AT)
 Day 2 – Friday, 15. September
Open Forum
Reflections from the day before – Lisa Baxter and David Anderson in discussion with participants
Key Note: David Anderson
Towards Cultural Democracy
170915-connected_audience (Audio):

David Anderson PDF
Paul digi story_David Anderson (Video)

Case study presentations – Session 1
Marge Ainsley, Emma Parsons (UK), Towards an audience focus
Luisa Masserani (BR), A visitor study that help explainers
Vienna Presentation Emma Parsons Marge Ainsley (PDF)

Luisa Massarani (PDF)

Case Study Session 1 (Audio):

Case study presentations – Session 2
Luise Reitstätter (AT), Easy-to-read. Hard to Follow?
Charlie Trautmann (US), Grow your museum’s impact by (really) listening to your audience
Luise Reitstaetter (PDF)

Trautmann Connected Audiences 2017-09-16b (PDF presented by Pat Munro)

Case Study Session 2

Key Note: Lisa Baxter (UK)
Experience Design and Strategic Value Creation
Lisa Baxter presentation (PDF)

Lynn Dierking (US) in conversation with David Anderson (UK) Elisabeth Menasse-Wiesbauer (AT), Matthias Beitl (AT)
Connected Audience Exchange
On-site visits in small groups – Wiener Konzerthaus, ZOOM Children’s Museum, Austrian Museum of Architecture, Imperial Furniture Collection
Evening Reception
Austrian Museum of Folk Life and Folk Art
 Day 3 – Saturday, 16. September
Open Forum
Reflections from the day beforeCase study presentations – Session 3
Anna Elfers, Carlijn Diesfeldt (NL), Making public: audience research in public art projects
Vera Almanritter (DE), Attracting diverse audiences
Anna Elffers & Carlijn Diesfeldt (PDF)


PPT_Allmanritter_Attracting-diverse-audiences_16.09.17v2 (PDF)

Case study presentations – Session 4
Ryan Auster (US), Collaboration for Ongoing Visitor Experience Studies (COVES)
Dimitra Christidou (NO), Visitracker: A Tool for Visitor Studies
Ryan Auster Connected Audience (PDF)
Dimitra Christidou
Wendy Jo Coones’s (AT) & Lynn Dierking’s observations
Connected Audience Dialogue with Patricia Munro and Jeff Beeson (DE)
This brings together all thoughts, models, ideas, critical remarks and experiences of the last two days to try and formalise in a dialogical framework the role of cultural institutions and how they can create meaningful experience for the audiences of today and tomorrow
 Other Materials
Personas Workshop AzW_Personas-Theory (PDF)
AzW_Personas-Workshop (PDF)

Personas WS_2 (PDF)
Personas Architekturzentrum Wien

Poster presentations Deborah wassermann VOICES for Connected Community Conference 20170911 (PDF)

J.Müller M.Hampe_Mission impossible_Connected Audience2017 (PDF)

Poster_v4_final_specht (PDF)

Phelan_2017_PosterConnectedAudience (PDF)


 John Falk (US) Falk Connected Audiences 2017 v2 (PDF)
7 Modalities of Well-Being Related Needs- Falk (PDF)